Resume
Instructional Designer and Trainer
Dynamic instructional designer and trainer with thirteen years of experience designing, developing, delivering, evaluating, and supervising high-quality instruction. Proven use of instructional strategies to create highly productive and efficient learning experiences. Experience designing instruction for eLearning, guided self-study, in-person settings, and one-on-one learning.
Dynamic instructional designer and trainer with thirteen years of experience designing, developing, delivering, evaluating, and supervising high-quality instruction. Proven use of instructional strategies to create highly productive and efficient learning experiences. Experience designing instruction for eLearning, guided self-study, in-person settings, and one-on-one learning.
Core Competencies
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Professional Experience
UnitedHealth Group La Crosse, Wisconsin
Senior Instructional Designer- Optum Serve Division 06/2019 to Present
IT Consultant 09/2014 to 11/2016
Franklin Middle School 08/2013 to 06/2014
American International School of Bucharest 09/2011 to 06/2013
International School of Panama 08/2009 to 06/2011
University of Wisconsin-La Crosse 06/2008 to 05/2009
Senior Instructional Designer- Optum Serve Division 06/2019 to Present
- Develop eLearning courses and training materials for over 5,000 healthcare professionals across the nation
- Utilize Articulate Storyline, Camtasia, InDesign, Adobe Creative Cloud, Share Knowledge, and Microsoft Office to create engaging learning experiences accessible on multiple platforms
- Work with subject matter experts to analyze, develop, and improve training and exam materials
- Serve as a content and communications specialist on cross-functional teams
- Collaborate with project sponsors, business analysts, software developers, and medical personnel to proactively identify performance gaps and offer potential solutions
- Perform needs analysis to prioritize work and maximize project impact for the organization
- Served as the senior instructional designer and trainer for the VAMDE contract
- Reflectively evaluated and enhanced training processes within the organization to meet the needs of a dynamic industry
- Served as a subject matter expert assisting educational professionals with revisions to existing courseware
- Managed a training team of 10 in instructional design, training delivery, and training coordination
- Applied research-based learning strategies to train medical professionals to use custom software and complete exam documentation
- Delivered training in person, via webinars, and through electronic training modules
- Collected data to analyze training effectiveness and drive training enhancement
IT Consultant 09/2014 to 11/2016
- Instructed application users on how to operate custom-developed software in person and remotely using a variety of communication tools such as webinars and training videos
- Developed, shared, stored, and updated technical documentation to ensure quality standards
Franklin Middle School 08/2013 to 06/2014
American International School of Bucharest 09/2011 to 06/2013
International School of Panama 08/2009 to 06/2011
University of Wisconsin-La Crosse 06/2008 to 05/2009
- Composed units and individual lessons to meet curriculum goals, develop skills, foster critical thinking, and encourage positive social development
- Reflectively evaluated and modified the curriculum, units, and lessons to meet individual developmental needs
- Utilized technology to develop lessons that fostered learning, collaboration, and positive social interaction
- Created a learning environment that encouraged and embraced diversity
- Managed program promotion, facilities, inventory, staff, and participants
- Utilized a variety of instructional models to infuse organic education, psychomotor education, character education, and intellectual education into the classroom framework
- Developed working relationships with individuals from many backgrounds to complete complex projects
Education
University of Wisconsin-La Crosse 09/2003 to 12/2010
Master of Science: Education (GPA: 4.0)
Bachelor of Science: Education (GPA: 3.57)
Master of Science: Education (GPA: 4.0)
Bachelor of Science: Education (GPA: 3.57)
Technical Proficiency
Platforms: Windows 10, MacOS, Edge, Chrome, Safari, and Firefox
Applications: Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint, ShareKnoweldge), SnagIt,
Articulate Storyline, Microsoft Teams, InDesign, Camtasia, Adobe Creative Cloud, Skype for Business, WebEx, and Google Docs
Applications: Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint, ShareKnoweldge), SnagIt,
Articulate Storyline, Microsoft Teams, InDesign, Camtasia, Adobe Creative Cloud, Skype for Business, WebEx, and Google Docs