Resume 

Instructional Designer and Trainer
Dynamic instructional designer and trainer with thirteen years of experience designing, developing, delivering, evaluating, and supervising high-quality instruction. Proven use of instructional strategies to create highly productive and efficient learning experiences. Experience designing instruction for eLearning, guided self-study, in-person settings, and one-on-one learning.   
Core Competencies
  • Asynchronous and Synchronous Training
  • Project & Team Management
  • Proficient with Emerging Technology
  • Interpersonal Skills
  • Online Content Management​
  • Process Design and Optimization
  • ADDIE Model​
  • Curriculum and Program Development​
  • Progress and Financial Reporting
  • Program Promotion​
  • Data Analysis 
  • Technical Writing
Professional Experience
UnitedHealth Group                                                                                                                                   La Crosse, Wisconsin
Senior Instructional Designer- Optum Serve Division                                                                                06/2019 to Present
  • Develop eLearning courses and training materials for over 5,000 healthcare professionals across the nation
  • Utilize Articulate Storyline, Camtasia, InDesign, Adobe Creative Cloud, Share Knowledge, and Microsoft Office to create engaging learning experiences accessible on multiple platforms
  • Work with subject matter experts to analyze, develop, and improve training and exam materials
  • Serve as a content and communications specialist on cross-functional teams 
  • Collaborate with project sponsors, business analysts, software developers, and medical personnel to proactively identify performance gaps and offer potential solutions
  • Perform needs analysis to prioritize work and maximize project impact for the organization
Supervisor of Instructional Design and Training- Logistics Health Inc. Division                                   10/2017 to 06/2019
  • Served as the senior instructional designer and trainer for the VAMDE contract
  • Reflectively evaluated and enhanced training processes within the organization to meet the needs of a dynamic industry
  • Served as a subject matter expert assisting educational professionals with revisions to existing courseware
  • Managed a training team of 10 in instructional design, training delivery, and training coordination 
Instructional Designer and Trainer- Logistics Health Inc. Division                                                             11/2016 to 10/2017
  • Applied research-based learning strategies to train medical professionals to use custom software and complete exam documentation
  • Delivered training in person, via webinars, and through electronic training modules
  • Collected data to analyze training effectiveness and drive training enhancement
Mayo Clinic                                                                                                                                                   Rochester, Minnesota
IT Consultant                                                                                                                                                          09/2014 to 11/2016 Teaching Experience
Franklin Middle School                                                                                                                                       08/2013 to 06/2014
American International School of Bucharest                                                                                                 09/2011 to 06/2013
​International School of Panama                                                                                                                       08/2009 to 06/2011
University of Wisconsin-La Crosse                                                                                                                 06/2008 to 05/2009
  • Composed units and individual lessons to meet curriculum goals, develop skills, foster critical thinking, and encourage positive social development
  • Reflectively evaluated and modified the curriculum, units, and lessons to meet individual developmental needs
  • Utilized technology to develop lessons that fostered learning, collaboration, and positive social interaction
  • Created a learning environment that encouraged and embraced diversity
  • Managed program promotion, facilities, inventory, staff, and participants
  • Utilized a variety of instructional models to infuse organic education, psychomotor education, character education, and intellectual education into the classroom framework
  • Developed working relationships with individuals from many backgrounds to complete complex projects
Education
University of Wisconsin-La Crosse                                                                                                                          09/2003 to 12/2010
Master of Science: Education (GPA: 4.0)                                                                                                                            
Bachelor of Science: Education (GPA: 3.57)                                                                                                                
        
Technical Proficiency 
Platforms:       Windows 10, MacOS, Edge, Chrome, Safari, and Firefox
Applications:  Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint, ShareKnoweldge), SnagIt,    
                          Articulate Storyline, Microsoft Teams, InDesign, Camtasia, Adobe Creative Cloud,                                                                             Skype for Business, WebEx, and Google Docs